Online Help

If you wish to purchase tickets by phone, please call the Box Office at 808-572-3456 (FILM)

Please read these instructions CAREFULLY and COMPLETELY before continuing.

Here's the Process for ordering tickets on-line:

Please be aware that you must have both Javascript and "cookies" enabled in your browser in order to order tickets online. For more information, please see your browser's HELP facility.

1. Click an button on any of the Film Guide pages to add a given show to your cart. The show you selected should then indicate this by changing the button to
2. Keep adding shows that you "might" want to see until finished. You can review your choices anytime, or proceed to check-out, by clicking a button.
3. You will then enter your personal and credit-card information and select the quantities of tickets you want to buy. If you do not want to purchase tickets for a given show, leave or set the quantity as zero.
4. You must provide a working email address which will be used to send you a confirmation of your ticket order along with receipt of payment. We also ask that you provide a valid telephone number; we will only call you in case of a screening change or cancellation.
5. When you are finished, click on the SUBMIT button and wait for the system to show you the Ticket Order Confirmation page. Do not click the SUBMIT button twice or you may generate an error and have to start over. While normally a few seconds, the system may take a minute or so to process your order. Please be patient.
6. Your tickets will be waiting for you at the will-call station at the venue of your first show and will be available for pickup on the day of show - starting ONE HOUR before films and ONE HALF-HOUR before special events - at the venue of your first show. The system will tell you where and when this is.
7. When picking up your tickets, you WILL BE REQUIRED to show the same credit card used for purchase and a picture ID.
8. Our ticketing system will email you a Ticket Order Confirmation within 24 hours.
9. You have our pledge that no information you provide to us will ever be divulged to a third party and that we will only use this information for the purposes we've outlined here. Since you are providing this information to us on a secure web-page your credit-card information is encrypted and protected from prying eyes.

A few other things you should be aware of:

• You can purchase a maximum of thirty tickets on an order, six tickets per show, and twenty different shows per order.
• If a show is marked it means that it is sold out for Advance Tickets but tickets will be available at the door on a first-come, first-served basis starting one hour before showtime.
• You cannot purchase advance tickets to a next-day screening after 6:00pm on the evening before (this is so that we have time to get your tickets to Will-Call). These shows will be flagged by the system as "Door Only" as some tickets are always available at the door.
• Day of show tickets are only available at the theater and our ticket kiosks at Borders and the Shops at Wailea (select films and special events only).
• The On-line Ticketing system will be unavailable every night for a short period for general maintenance. During this period you will still be able to add shows to your cart but you will be unable to checkout. You will be able to checkout a short time later when the system becomes available again, usually within a few minutes.