Virtual Festival Help Guide

Trouble viewing films?

Contact our direct link to the Audience Support chat:  https://watch.eventive.org/help?chat=1

When communicating with those on the line at the link above, please send screenshots, screening names and emails for quickest support.

 

System & Device Requirements

Computers

Macs: You can watch content on Intel-based Macs running macOS 10.12 or higher.
PCs: You can watch content on PCs running Windows 7 or higher.

iPhones & iPads

You can watch content using Safari on iOS 11.2 or later.

Android Devices

You can watch content using Chrome on Android 6.0 or later.

 

Supported Browsers

To watch at home, you will need an up-to-date web browser. 

We recommend using one of the following browsers for the best viewing experience.

Google ChromeMac/OSX, Windows, Android69+

Mozilla FirefoxMac/OSX, Windows58+

SafariMac/OSX, iOS10+

OperaMac/OSX, Windows67+

Internet Speeds

For any device, you will need a strong and stable internet connection.

Check your internet speed by running a speed test. Here are the minimum speeds required for each playback quality:

 

Internet Speed  Available Playback  Quality

1 Mbps 240p Poor quality

2 Mbps 360p Poor quality

4 Mbps 720p Low quality

8 Mbps 1080p +Standard quality

Ways to Watch

There are a few options available for watching from your TV. We recommend heading to the virtual festival and watching some film trailers and sponsor reels to test out your planned setup before the festival begins on Oct 13, 2021.

 

Here's how to watch a program on our virtual platform:

  1. Head to mauifilmfestival.com/speedoflightfilms to select through our catalog of film programs.

  2. Visit watch.eventive.org/maui and sign in to your Eventive account from the menu in the upper right corner.

  3. From mauifilmfestival.com/speedoflightfilms click on the program you want to watch.

  4. Unlock with your festival pass.

  5. The program will load and the video will start playing once you choose to play.

 

Below are some ways to try connecting your device to your TV.

Keep in mind that the most foolproof way to watch films will be from a computer with the most up-to-date browser and operating system.

Direct Connection: Computer to TV

One way to watch on your TV is by directly connecting your computer (or other devices) to your TV via HDMI cable.

Apple TV App*

*Available only for Apple TV models Generation 4 and higher.

  1. From your Apple TV device, launch the App Store.

  2. Search for the app Eventive TV and install the app.

  3. Once the app is installed, it will ask you for a code to connect to your Eventive account. On your computer, navigate https://watch.eventive.org/maui and log in at the upper right-hand corner.

  4. From the same menu in the upper right-hand corner, select TV app setup and enter the code from your Apple TV device.

  5. You must first unlock programs from the mauifilmfestival.com/speedoflightfilms on your computer, tablet or smartphone to be able to watch them on your Apple TV.

Roku (BETA VERSION)

The Eventive app for Roku is in Beta version and changes may be made to the app at any point.

  1. From your computer, tablet or smartphone, add the Eventive channel to your TV by going here: https://my.roku.com/add/6MHHHM2 *The channel is not currently available in the Roku app store, you must add it by visiting the website.

  2. Click OK when the BETA version pop-up comes up.

  3. Click Yes, add channel to add Eventive TV - BETA to your account.

  4. Check your TV to see if the Eventive app has been added. Select the app with your TV remote to bring up the Maui Film Festival program on the app.

  5. Once the app is installed, on your computer, tablet or smartphone, navigate to https://watch.eventive.org/maui and log in at the upper right-hand corner.

  6. You must first unlock programs mauifilmfestival.com/speedoflightfilms on your computer, tablet or smartphone to be able to watch them on your Roku.

Apple AirPlay

  1. Make sure your devices (iPhone, iPad, laptop, Apple TV or Smart TV) are connected to the same wifi network.

  2. Using the Safari browser on your Apple computer, iPhone or iPad, go to the AirPlay icon.

  3. Connect to your Apple TV by entering the code. Your device screen should appear as a mirror on your TV.

  4. If you are having audio sync issues when AirPlaying from your computer, try connecting from an iPhone or iPad.

  5. If you are trying to AirPlay to a Smart TV, you must first select the program you want to watch from your Apple device and then select the AirPlay button from within the Eventive player.

Chromecast

Stream directly from a tab in the Chrome internet browser to a TV connected to a Chromecast device from your Mac or PC computer. Note: At this time, Chromecast is not available to cast from Apple iOS devices, like the iPhone and iPad. Once your Chromecast is set up you can stream directly from your computer.

  1. On the video page, open the Chrome menu in the upper right corner of the window (or the View menu) and select Cast. Make sure the tab you want to be displayed is the one you are selecting to cast.

  2. Select your Chromecast source (consider selecting Chrome tab) and your Chromecast destination. Chromecast will then be connected and video will be playing on your TV.

  3. To disconnect from Chromecast, click the blue Stop icon next to your casting destination.

  4. If there are any issues with the Chromecast stream, try setting the video to a lower quality.

International Viewing

Most of the films will be available to watch from anywhere in the world, but there are a select few that have geographic restrictions. If a film has a restriction of any kind, it will have a red banner on it that says Limited Screening. Click on the film to see information regarding any geographic restrictions. For any films that additionally have time restrictions, keep in mind that all times are listed in HST.

 

Programs with Limited Screenings

Most of the films will be available to watch at your leisure and from anywhere in the world Oct 13, 2021 - Nov 03, 2021, but there are a select few that have geographic, date, time and/or capacity restrictions. If a film has a restriction of any kind, it will have a red banner on it that says Limited Screening. Click on the film to see all information regarding any restrictions. Once you are in the virtual festival you will find these programs in the Limited Run section. For any films with time restrictions, you will have a three-hour window from the listed start time to unlock the program. Keep in mind that all times are listed in HST.

 

Playback Troubleshooting Guide

LAGGING VIDEO & AUDIO

Here's a list of solutions for various devices that should help fix playback issues.

  1. Make sure you have a fast and stable internet connection. You can check your internet speed here. Standard quality for playback requires at least 8 Mbps.

  2. If you are using AirPlay, try connecting from an iPhone or iPad rather than a laptop.

  3. If you are using Chromecast, make sure your device and Chromecast are on the same wifi network.

  4. Restart your computer or device, and TV. 

  5. Reboot your internet modem and/or wireless router.

  6. Log out of Eventive and then log back in. 

PROBLEMS STREAMING ON/FROM YOUR COMPUTER

  1. Confirm that you are not on a VPN (Virtual Private Network). Eventive's content protection protocol does not allow VPN access.

  2. Are you logged into the correct account? Please check your login status at the upper right-hand corner of the Eventive window. If you are logged in, you will see a circle with the initials of the account holder.

  3. Try clearing your browser's cache and restarting it. Please also make sure you are using the latest, up to date version of a supported browser (listed above). 

  4. Disable any ad-blocking software, browser extensions and/or plugins + add ons as some of these are known to interfere with website functionality. Once done, close and reopen your browser and try visiting our website again. 

  5. If you are plugged into your TV via HDMI connection, try unplugging and replugging in the HDMI cable. 

  6. Restart your wireless router or modem. Power it off, then wait 20 seconds and turn back on. 

Need More Help? email: help@mauifilmfestival.com